Terms and Conditions
June 1, 2021 2026-05-06 8:52Terms and Conditions
Terms and Conditions
Welcome to Medhealth Impex Sdn. Bhd. (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services, including the purchase of cosmetics and beauty products from us.
By accessing our website or placing an order, you agree to be bound by these Terms.
1- General
1.2- These Terms apply to all users, customers, visitors, and purchasers.
1.2- We reserve the right to amend these Terms at any time without prior notice. Updated Terms will be posted on our website.
1.3- By continuing to use our website after changes are posted, you accept the revised Terms.
2- Products
2.1- We sell cosmetics, skincare, beauty, and related products.
2.2- Product descriptions, images, and colours are presented as accurately as possible. However, actual colours and packaging may vary slightly.
2.3- Products are subject to availability. We reserve the right to discontinue products without notice.
2.4- Our products are intended for personal use only and not for resale unless expressly authorised.
3- Orders
3.1- All orders are subject to acceptance and availability.
3.2- We reserve the right to refuse or cancel any order for reasons including:
- Product unavailability
- Pricing or description errors
- Suspected fraud or unauthorized transactions
- Violation of these Terms
3.3- You are responsible for ensuring that all information provided during checkout is accurate and complete.
4- Pricing and Payment
4.1- All prices are stated in Malaysian Ringgit (RM) unless otherwise specified.
4.2- Prices may change without prior notice.
4.3- Payment must be made in full before orders are processed and shipped.
4.4- We may use third-party payment providers. We are not responsible for any issues arising from third-party payment services.
5- Shipping and Delivery
5.1- Delivery times are estimates only and may vary depending on location and courier services.
5.2- We are not liable for delays caused by courier companies, customs, weather, or events beyond our control.
5.3- Risk of loss and ownership of products pass to the customer upon delivery.
5.4- Customers are responsible for providing accurate delivery details.
6- Returns and Refunds
6.1- Due to hygiene and safety reasons, opened or used cosmetics and beauty products are generally non-returnable and non-refundable unless defective or incorrect.
6.2- If you receive a defective, damaged, or incorrect item, you must contact us within 7 (seven) days of receiving the product.
6.3- Approved refunds or replacements will be processed at our discretion.
6.4- Shipping charges are generally non-refundable unless required by law.
7- Product Usage Disclaimer
7.1- Customers should carefully review product ingredients before use.
7.2- We are not responsible for allergic reactions, sensitivities, or adverse effects resulting from product use.
7.3- If irritation occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.
7.4- Our products and content are not intended to diagnose, treat, cure, or prevent any medical condition.
8- Intellectual Property
8.1- All website content, including logos, images, product descriptions, graphics, text, and trademarks, are owned by or licensed to us.
8.2- No content may be copied, reproduced, distributed, or used without our prior written consent.
9- Website Usage
9.1- You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Upload malicious software or harmful content
- Misrepresent your identity or provide false information
9.2- We reserve the right to suspend or terminate access for violations of these Terms.
10- Limitation of Liability
10.1- To the maximum extent permitted by Malaysian law, we shall not be liable for:
- Indirect or consequential losses
- Loss of profits, business, or data
- Delays or interruptions beyond our control
10.2- Our total liability relating to any purchase shall not exceed the amount paid for the relevant product.
11- Privacy
Your use of our website is also governed by our Privacy Policy.
12- Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13- Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
