Shipping and Cancellation

Shipping and Cancellation Policy

At Medhealth Impex Sdn. Bhd. We aim to provide a smooth and reliable shopping experience for all customers. Please review our Shipping and Cancellation Policy below before placing your order.

1- Shipping Policy

1.1- Processing Time

Orders are typically processed within 1 – 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be extended during promotional periods, peak seasons, or unforeseen circumstances.

1.2- Shipping Areas

We currently ship only within Malaysia.

Please contact us for international deliveries.

1.3- Delivery Time

Estimated delivery times:

West Malaysia: 1 – 5 business days
East Malaysia: 3 –10 business days

Delivery timelines are estimates only and are not guaranteed.

1.4- Shipping Fees

Shipping fees are calculated during checkout based on delivery location and order size.
Free shipping promotions may apply for qualifying orders.

1.5- Order Tracking

Where available, tracking information will be provided via email, SMS, or messaging platform after shipment.

1.6- Delivery Delays

We are not responsible for delays caused by:

Courier service disruptions
Customs inspections
Weather conditions
Incorrect delivery information provided by the customer

Events beyond our reasonable control

1.7- Failed Deliveries

If a delivery fails due to incorrect address details or unsuccessful delivery attempts:

Additional shipping charges may apply for redelivery.
Orders returned to us may be cancelled subject to applicable shipping and handling deductions.

2- Cancellation Policy

2.1- Order Cancellation by Customer

Orders may only be cancelled before shipment or processing.
Once an order has been packed, processed, or shipped, cancellation requests may no longer be accepted.

2.2- Cancellation by Company

Orders may only be cancelled before shipment or processing.
Once an order has been packed, processed, or shipped, cancellation requests may no longer be accepted.

To request a cancellation, please contact us immediately at:

Email: admin@medhealth-impex.com
Phone/WhatsApp:+6012279 5820

1.3- Delivery Time

Estimated delivery times:

West Malaysia: 1 – 5 business days
East Malaysia: 3 –10 business days

Delivery timelines are estimates only and are not guaranteed.

3- Refunds for Cancelled Orders

Approved cancellations before shipment will generally receive a full refund.
Refund processing times may vary depending on the payment provider or bank.
Shipping fees and transaction charges may be non-refundable where applicable.

4- Contact Us

For shipping or cancellation enquiries, please contact:

Contact

Mobile: +60 12 217 5820
E-mail: admin@medhealth-impex.com

Address

C-6-3 Megan Avenue 1, Jalan Mayang Sari, 50450, Kuala Lumpur, Malaysia

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