Frequently Asked Questions (FAQs)

We currently ship within Malaysia. Please contact us for confirmation before placing international orders.

Estimated delivery times:

• West Malaysia: 1–5 business days
• East Malaysia: 3–10 business days
• International deliveries vary by destination.

Delivery times are estimates and may vary during peak periods.

Tracking information will be provided once your order has been shipped, where available.

Due to hygiene and safety reasons, opened or used cosmetics and beauty products are generally non-returnable.

Returns or exchanges may be accepted for:

• Incorrect items;
• Defective products; or
• Damaged items received during delivery.

Please refer to our Return and Refund Policy for full details.

Please contact us within the specified timeframe stated in our Return Policy and provide:

• Your order number;
• Photos of the item received; and
• A brief description of the issue.